Your watch is water resistant up to 5 ATM. This means that it is splash proof and hence suitable for everyday use. The watch is however not suitable for intensive swimming, snorkeling, surfing or specific water related work. Damages under these circumstances are not covered by our warranty policy.
Our women's watches have a diameter of 36mm and all men's watches have a diameter of 40mm. These are universal sizes which fits almost everyone. Take a look at our lookbook or #amisdanvers Instagram page where we show photos from our customers to see how well the size fits on most wrists. All Amis d'Anvers watches are 7mm thick.
Yes. All women straps fit all women watches and all men straps fit all men watches. You can recognise a women's watch by the 36/xxxx serial number on the back of your watch. All serial numbers of men's watches start with 40/xxxx.
Unlock your strap and use a fine instrument to lift up the slot to adjust the length of the strap. Slide the clasp to the desired notch and push the slot back down to secure the clasp. In case you cannot easily push down the slot, slide the clasp slightly to the left or right to make sure it is well placed within the chosen notch.
To change your strap, slide the pin mechanism on the back of your strap to the left. Place the pin in the left lug of your watch whilst holding it firmly in its left position. Place the other side of the strap next to the second lug and release the pin. To remove the strap, slide the pin mechanism to the opposite site and release the strap from the lug.
A mesh watch band can take more beating from harsh environmental conditions and everyday elements. You wouldn’t have to worry about damaging the band soon, especially the silver mesh strap since this strap comes in it 'natural' color. Rose gold, gold or matte black mesh straps are colour-coated and are hence expected to keep their 'unnatural' colour for 1.5-3 years. Heavy sweating can however accelerate this process.
Suede leather straps are the least durable straps in terms of color retention. When you perspire or expose the strap to a humid environment, the strap tends to absorb the sweat/moist and might loose the upper coloured layer. We therefore typically advise to save your suede leather strap for dressy occasions.
The warranty does no longer apply in case a third party performed repair works or other works on the product, without prior written permission by Amis d’Anvers.
You should always reach out to our customer service team (email@example.com) first before sending back the damaged item(s) so that our team can provide you with further instructions, specific to the warranty policy and the severeness of the damage suffered.
You have the right to return any or all products you have purchased directly from our official Amis d'Anvers website within a 14-days trial period starting on the day after you received your item(s). Please bear in mind that the item(s) must be unused, in the new condition as you have received them and in their original undamaged packaging including all accessories delivered with the watch. You are only allowed to unpack the ordered product as far as it is needed to be able to determine whether you want to keep the product. You may only handle and inspect the product in the same way that you would be allowed in a physical shop. Please note that gift cards and sales items are non-returnable and non-refundable items.
If you wish to invoke your trial period right, you must reach out to the Amis d’Anvers customer service team before sending back any item(s) via firstname.lastname@example.org.
Products purchased directly from the Amis d’Anvers website must be returned to our warehouse for a full refund to be made; product(s) sold in a local retail store cannot be refunded via the Amis d’Anvers website. In returning the item(s) to our warehouse, please choose a secured parcel delivery service since all return shipments fully take place at your risk. Also, bear in mind that the shipping costs including import taxes, duties or customs attached to returning any item(s) need to be paid by you.
In case you wish to cancel your order, while the shipment of your order has already left the Amis d’Anvers warehouse, the costs of returning the shipment to Amis d’Anvers, including import taxes, duties or customs, will be borne by you. Please note that gift cards and sales or promo items are non-returnable and non-refundable items. The terms of cancelling are further equal to the terms specified in the ‘Return Policy'.
All orders received on a working day before 11 am (CEST) will be handled on that same day. The estimated delivery time for shipments within the EU is 1-5 working days. Shipments outside the EU will be delivered within 3-10 working days.
All Amis d’Anvers products comply with the relevant compliance requirements according with EU legislation (CE). Also, please bear in mind that wrist watches and batteries are not to be disposed into the regular waste bin. In case you have any questions or you don’t know how to dispose of them separately from other household waste, please reach out to our customer service team via email@example.com.
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